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Love is Mobile - We buy any mobile phones! | UK Great Mobile Deals

Terms & Conditions of Service

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

In confirming your sell order you will need to tick the box indicating that you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to place a sell order via our site.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use. Please click on the "How It Works" page for more information.

You must own all rights, title and interests in any phone(s) that you send to us.

Ownership of the phone(s) will pass to us when we receive the phones, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the phone ("cooling- off period"), providing:
• the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
• you are a natural person acting outside the purposes of any business. When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges. To cancel the contract you must notify us in writing. Other than if the phone does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your phone(s) to us (outside the "cooling-off period").

PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE PHONE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

Consumers

By placing an order through our site, you warrant that:

• You are resident in Great Britain or Northern Ireland; and
• You are accessing our site from that country; and
• You are legally capable of entering into a binding contract; and
• You are at least 18 years old; or
• If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your phone to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Businesses

By placing an order through our site, you warrant that:

• You are authorised to act on behalf of the registered business; and
• You are based in Great Britain or Northern Ireland; and
• You are accessing our site from that country; and
• You are legally capable of entering into a binding contract.

Phones

Each mobile phone sold should match the make and model in the sale order and meet the following conditions:

Working

• The phone must turn on and off
• The phone must be fully functional
• The screen must be working and intact
• The battery must be included
• The phone must not be crushed or water-damaged

Non-Working

• The battery must be included
• The phone must not be crushed or broken in half

By submitting an order through our site you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions we'll propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within 7 days.

Please note:

• We accept phone battery chargers and accessories. But, these do not increase the value of your order.
• You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
• Please ensure you remove your SIM card before sending us your mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
• Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your model of handset.
• Loveismobile Mobile support and adhere to a code of practice set by the Home Office and the National Mobile Phone Crime Unit to ensure stolen and blocked mobile phones are not recycled. We check the IMEI/Serial numbers of all submitted orders via CheckMEND to ensure no blocked or stolen phones are sold to us.

If we find a phone to be blocked or stolen, we will inform the seller via email and request that the phone in question is not sent to us. In the event that we receive a blocked or stolen phone, the sender will be notified and asked to contact CheckMEND within 28 days to prove that they are the rightful owner and request the phone to be unblocked. If the phone is unblocked within this period, the order will be processed as normal. If however, the phone is not unblocked within the 28 days, we will be required by law to dispose of it. If we at any time become aware of any issues, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we so request.

Pricing

Prices offered on our website are subject to change at any time without notice.

When your order has been placed, the prices quoted are guaranteed for 14 days from the 'Order Approved' date. If your phones are received after 14 days from the 'Order Approved' date, the up-dated, current prices will apply. This could be disappointing - so to help you, we'll send a reminder email during the 14 day guarantee period.

Postage

Registered deliveries should be sent to us at Loveismobile headquarters:

Loveismobile (Loveis Limited)
40 Bedford Way,
Scunthorpe, North Lincolnshire,
DN15 8GP

Payments

We offer an option of cheque, bank transfer or voucher payments. You will be required to select a payment option when placing each online sell order.

Unfortunately, this payment option cannot be changed once the order is placed.

When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will post/make payment to you, by cheque, bank transfer or voucher, on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to orders received after 2pm (most are) and in events that are out of our control.

Cheque and Voucher payments

Cheque and Voucher payments can only be made to the name and address given when you register.

If you have damaged your cheque or voucher (unactivated), you can have it reissued, free of charge, by posting us a written request and including the damaged
cheque or voucher to the following address:

Loveismobile (Loveis Limited)
40 Bedford Way,
Scunthorpe, North Lincolnshire,
DN15 8GP

If the damaged cheque or voucher is not received by us, a cancelation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque, you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

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